Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at katie@yoko-atelier.com. Please note that returns will need to be sent to the following address: 4 avenue du 11 novembre 1918, Byonne 64100 FRANCE.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at katie@yoko-atelier.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The customer takes care of the cost of shipping for any returned item.

European Union 14-day right of withdrawal
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving the last item on your order, for any reason and without providing a justification.

To exercise this right, notify us within that 14-day window by starting a request through your customer account: https://shopify.com/106967073032/account. You can also reach us at katie@yoko-atelier.com.

Once you have notified us, you must return the item within 14 days. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Return shipping: The customer is responsible for the cost of return shipping unless the item is defective or incorrect.

Refunds for EU orders: We will refund you within 14 days of receiving the returned item, or of receiving proof that you have sent it back, whichever comes first. The refund will include the cost of standard outbound shipping (we are not required to refund premium or express shipping upgrades). Refunds are issued to your original payment method.

Exemptions: The right of withdrawal does not apply to personalised or custom-made items, digital products that have been accessed or downloaded, or goods that may deteriorate or expire rapidly.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at katie@yoko-atelier.com