Shipping policy

Shipping Policy

Thank you for shopping with me. Please read my shipping policy carefully.

Processing Time

I offer two types of products, each with different processing times:

Ready to ship: Orders are dispatched within 3–5 working days of receiving your order confirmation. You will receive a notification once your order has been shipped.
Made to order: Please allow 2–4 weeks for creation and dispatch. You will be notified by email as soon as your order has been shipped.

Processing times exclude weekends and public holidays.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

France (standard): 3–5 business days
European Union (standard): 5–10 business days
International: 10–20 business days

Delivery delays can occasionally occur due to customs processing or carrier delays outside our control.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email with a tracking number once your order has shipped. Please allow 48 hours for tracking information to become active.

Customs, Duties, and Taxes

I ship from France. For orders within the EU, no customs duties apply. For international orders outside the EU, your order may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the order price or shipping cost.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact me within 7 days of the expected delivery date at katie@yoko-atelier.com so I can investigate and resolve the issue.